Terms and conditions
1. All prices are in UK £ sterling. We reserve the right to change any advertised price before you place an order. Prices can be displayed in localised currencies using the currency converter, which is updated on a daily basis.
2. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative and your card will not be debited.
3. Payment can be made by any major credit or debit card; including VISA, Mastercard, Maestro, American Express. Payment will be debited to your account before the despatch of your purchase. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Vibejam.com.
4. In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait for 5 days from the date of your order in case it has been delayed. In the case of damage please retain the product and contact us on insert phone number here within 48 hours of receipt.
We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are "Out of Stock" we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.
You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Custom / customised products ordered cannot be returned unless there is a genuine fault with product. Our terms and conditions do not affect your statutory rights.
RETURNS AND REFUND POLICY
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs. If the product is deemed to be returned in a unsaleable state the goods will be subject to a 25% restocking fee or rejected as part of our quality control procedures.
If you are not entirely satisfied with your purchase, you can return it within 7days of the date of despatch, with your receipt, providing it is unopened This excludes software, specially ordered products, and anything else you wish to fill in.
PRODUCT QUALITY GUARANTEED
If your product should develop a fault within 28 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money. (Your product should still be in new condition and with the original packaging, accessories and receipt.)
All products are guaranteed. All products carry a 1 year guarantee. This guarantee specifically excludes faults caused by accident, neglect or misuse. Where a manufacturers guarantee is offered with any product or individual component, it is additional to this guarantee. During the period of guarantee, subject to the conditions above, products will be repaired free of charge for both parts and labour.